This Policy describes how your personal data is managed at GETQCALL when you interact with our website or app (together referred to as “Site”) and how you can control your information.

In this Privacy Policy we use the term "Personal Information" to refer to any data that can distinguish an individual. Please refer to the following list for insights, into what personal information we collect and why we do so.

GETQCALL is the data controller of personal data processed under this Policy.

To offer you our products and services, we collect information about you, either obtained directly from you or through other channels (such as your device or third parties). We take the protection of your privacy very seriously. Below we provide details about the collection and use of your personal data by GETQCALL.

This includes personal data you provide us with when you sign up at our Site, such as your name, profile name, password, email address, phone number, country, date of birth. The main purpose of this information is to register or update your account and enable you to use GETQCALL services.

We collect information about you when you purchase or return goods and services from us or sign up for a trial. This may include the details of your purchase, payment history, and personal information provided by you such as your name, date of birth, email, phone number, shipping address, payment details (payment method type, billing address, credit/debit card details, bank account number, payment verification information).

The purpose of collecting this information is to fulfill our contract with you by providing products or services ordered by you. It also helps us process your payment details efficiently, arrange for shipping of orders and send you invoices or order confirmations. Additionally, we may use this information to communicate with you regarding your orders, screen them for risks or fraud, or provide recommendations for your future purchases.

Please note that we use a third party (Stripe) to process your payments. You can find information regarding how Stripe handles your Personal Information here.

We collect and use information about your activity in GETQCALL website or app including the content you view and search, products you select, items you click on, the reviews and ratings you provide. This might include the number of interactions and the items in your wishlist. Such data is used to optimize our Site and services and provide you with relevant content. In addition, we use your data to improve our services, send you marketing and non-marketing related information, run advertising campaigns, and to maintain our general business operations.

When you browse our website or app, we may gather information about your device (model, operating system version, location, IP address, network connection type, browser in use, GETQCALL app version). This type of data is mainly use to best adjust the content and improve the Site performance, ensure that our Site loads accurately for you and to analyze how our Site is used in order to optimize its performance. We may also use this information to detect fraud or misuse of the service.

To fully utilize some of the GETQCALL services, you might be requested to provide permission to collect your device’s location. It is your right to allow or deny the access to your location, however you should bear in mind that it might affect the functionality of the service purchased.

Cookie data: When you browse our website or apps and you consent to their use, we place cookies or similar technologies on your device to understand your use of our website. A cookie is a small file which the http server for the operation of a website or application sends to the user's device browser, and may be saved to their device. Cookies are used to deliver content and ads to you, to understand how you interact with online content and ads, to assess the performance of our website and to personalise the content and ads that you see. You can withdraw or modify your consent to our use of cookies at any time. If you no longer wish to receive cookies you can use your web browser settings to accept, refuse and delete cookies. If you refuse to save cookies, you may experience difficulties in using customized services.

We collect your information to offer you our services, such as setting up an account for you, providing products for purchase, handling payments, delivering and fulfilling your orders and keeping you informed about products, services and promotional offers, improving our services for your and other user’s experience, or detecting and preventing fraud.

In certain cases, your personal data may be used to comply with legal obligations and law enforcement requests that we are subject to, or to establish, exercise, or defend legal claims.

Your personal information is also used for our general business operations including but not limited to business planning, forecasting, conducting surveys through analyzing Usage data or payment information.

We also use your personal information when you reach out to us to provide you with the customer support you requested, investigate claims as well as to improve our customer support.

In some cases, we work with service providers to assist us in delivering our services and fulfilling our obligations to you. For example, as described above, to handle payments, we utilize Stripe. You can find information regarding how Stripe handles your Personal Information here.

We may be required to disclose your personal information in order to comply with laws and regulations, respond to valid legal requests for information (e.g., a subpoena or search warrant), or safeguard our rights.

In addition to the above, when you place a review on GETQCALL website about a product or service that you purchased, those reviews and comments are publicly available for everyone to see.

We do not and will never sell your personal information.

GETQCALL is committed to protecting our users' personal information, so we established appropriate technical measures to help protect the security of your personal data. We encourage our users to be cautious and protect their accounts in the possible ways, such as using a strong password and not sharing it with others, controlling access to the devices they use, logging out from shared devices when done browsing, and others.

Your personal data will be retained until your account is closed or the purpose of collecting and using your personal data is achieved. However, the retention period is also the subject to the relevant laws.

It's your right to request that we delete certain or all of your personal data. If you close or request that we close your account, we'll delete or anonymize your personal data so it no longer identifies you, unless we're required to keep something or we still need to use it for a legally justifiable reason.

We provide you with various ways to control the way we use your personal data. In most cases, you can control our use of your personal data directly on the Site and your device.

Below we provide the summary of your key personal data rights and controls.

Be informed: It is your right to be aware of the personal information we process about you and how we process it. We let you exercise this right through this Policy, by communicating this information to you during your use of GETQCALL, and by responding to your enquiries when you contact us through support@getqcall.com

Access: You have the right to request access to your personal data that we process. You can do so by contacting us at support@getqcall.com

Rectification: You can update most of your personal data directly in your account settings. If you believe that we hold other inaccurate or incomplete information about you, you can contact us directly.

Deletion: You can delete your account directly or request the deletion of certain of your personal data by contacting support@getqcall.com. Please note that in certain cases it might be impossible to delete your personal data, for example when it is still necessary for the purpose we collected it for, or the data is needed for fraud prevention or investigation, or we have a legal obligation to store the data, or if it is needed for us to establish or defend any legal claims.

Restriction: You can request GETQCALL to stop our use of all or some of your personal information if you believe your data is inaccurate, the data processing is unlawful but you don’t want us to delete the data, the data is no longer needed by us for its intended purpose, or you have objected to our use of your personal data and want us to restrict its use until we have made a decision regarding your objection. You can restrict your data by contacting support@getqcall.com

Object: You can object to GETQCALL using your personal data, switch off or adjust some features which process your personal data. You can do so through your account and device settings or by contacting support@getqcall.com

Withdrawal of consent: Whenever you have given your consent to the collection or processing of your personal data, you can withdraw that consent at any time. You can withdraw your consent directly in your account settings or by contacting support@getqcall.com

Lodging a complaint: You always have the right to contact your local data protection authority about any questions or concerns or to lodge a complaint if you believe that we have not adequately answered your query or question.

We utilize your Personal Information to present you with targeted advertisements or marketing communications that we believe may be of interest to you. This includes the usage of Google Analytics to gain insights into how our customers engage with the Site. You can find information about how Google handles your Personal Information by visiting this link Google Privacy Policy. Additionally, if you wish you can opt out of Google Analytics by visiting this page Google Analytics Opt out.

Our Site is not intended for individuals under the age of 14. We do not intentionally collect or use personal information from children. If we learn that we've collected the personal data of a child under the applicable age limit, we'll take reasonable steps to delete the personal data.

If you are the parent or guardian and believe your child has provided us with personal information, please contact us at support@getqcall.com

We occasionally revise this Privacy Policy to incorporate adjustments, in our procedures or to comply with legal or regulatory requirements. When we make material changes to this Policy, we'll provide you with a notice as appropriate, e.g., we may display a notice within the Site or send you an email or device notification.

For more information about our privacy practices, if you have questions about how we use your personal information, if you are willing to exercise any of your data subject rights or if you would like to submit a recommendation or a complaint, please contact us by e-mail at support@getqcall.com